Predictable pricing, built to scale with you.
A flat base fee tied to your ticket volume, plus modular AI add ons you can switch on as you need them.
Resolving 500K+ complex tickets a month across teams like
Pick your monthly ticket volume
Your monthly fee
1,000 to 3,000 tickets / month
Plus
49€/ seat / mo · AI Copilot
0.90€/ resolution · Deflection AI
What's included
- AI Copilot: Auto-generated suggested replies for every new message in a thread with custom agent guidance, reasoning and references.
- Deflection AI: Auto-resolves tickets from your past tickets, help center, and live data.
- Knowledge base & training material management: Continuous tuning so the AI stays accurate as your product changes.
- AI Tagging & Field Filling: Auto-categorizes and fills ticket fields on new tickets once creation-time filling is on.
- Escalation Copilot: One-click escalations to Slack, Jira, Linear, Microsoft Teams or incident.io with auto-generated custom reports and two-way sync.
- Ticket Trends and Topic Insights
- Call summaries and transcriptions with customizable templates
- Ticket summaries with sentiment detection
Add-ons
35€
per agent / mo
Quality Assurance
Review 100% of conversations, not just 5%. Pluno scores every ticket, chat, and call against your custom QA criteria with clear reasoning.
Learn more about Quality Assurance99€
/ mo
Troubleshooting Agent
Automate troubleshooting and ship fixes faster. Investigates code, logs, recordings, and tools to surface root cause.
Learn more about Troubleshooting AgentSee every price
| Tickets | Billed monthly | Billed annually |
|---|---|---|
| Up to 500 tickets / month | 249€ / mo | 210€ / mo |
| 500 to 1,000 tickets / month | 499€ / mo | 425€ / mo |
| 1,000 to 3,000 tickets / month | 999€ / mo | 850€ / mo |
| 3,000 to 5,000 tickets / month | 1,499€ / mo | 1,275€ / mo |
| 5,000 to 10,000 tickets / month | 2,499€ / mo | 2,125€ / mo |
| 10,000 to 20,000 tickets / month | 3,799€ / mo | 3,230€ / mo |
| 20,000 to 30,000 tickets / month | 4,649€ / mo | 3,950€ / mo |
| Over 30,000 tickets / month | Custom | Custom |
| Credits per month | Price |
|---|---|
| 4,000 credits (~50 investigations) | 99€ / mo |
| 8,000 credits (~100 investigations) | 199€ / mo |
| 12,000 credits (~150 investigations) | 299€ / mo |
| 20,000 credits (~250 investigations) | 499€ / mo |
| 40,000 credits (~500 investigations) | 950€ / mo |
| 80,000 credits (~1,000 investigations) | 1,900€ / mo |
For Enterprises
Enterprise
For larger orgs that need custom terms, governance, and security.
Custom
Tailored pricing
- Invoicing and custom billing terms
- Higher volume limits and tailored quotas
- Security review support and DPA
- SSO and SAML
What’s in each module
The full feature breakdown per module. Click to expand.
Auto-resolves tickets using your past tickets, help center and live data. You only pay when Pluno fully closes the ticket.
- Share your existing seat or assign a dedicated seat to the AI agent
- Unlimited trigger conditions for ticket assignments to the AI agent
- Unlimited AI Workflows to enforce custom rules and logic
- Unlimited escalations with full context shared as an internal note
- Supports escalation forms with custom fields
- Works with email, web chat, and social platforms like WhatsApp
- Clear, detailed reporting dashboard for AI resolutions and escalations
- Multilingual support (50+ languages)
Auto-generated suggested replies, summaries, and personal assistance through a built-in chat interface for every human agent.
- Unlimited suggested replies per seat
- Suggested replies are pre-generated on arrival, ready by the time an agent opens the ticket
- Reply drafts tailored to each conversation
- Auto context summaries on all threads
- Auto-regenerates a new suggested reply on every new customer message
- Connect with external custom APIs to read and write data
- One-click knowledge base search and insertion
- Unlimited workflows to fine-tune behavior, push rules, and make it a tailored teammate
- Native helpdesk sidebar integration, no workflow changes
- Additional support for Notion, Confluence, and Jira as knowledge sources
One-click escalations from your helpdesk to Slack, Jira, Linear, Microsoft Teams or incident.io, with an auto-generated report and full two-way sync back to the ticket.
- One-click escalation to Slack, Jira, Linear, Microsoft Teams or incident.io from inside the ticket
- Auto-generated escalation report from a fully customizable template
- Two-way sync of updates and internal notes between your helpdesk and Slack, Jira, Linear, Microsoft Teams or incident.io
- Seamless cross-team collaboration without leaving the helpdesk
- Full conversation context shared with the receiving team
- Unlimited escalation rules and routing logic
Auto-fills tags, types, categories and custom fields when a ticket is created, once creation-time filling is turned on.
- Supports ticket forms (auto-selects the right one from context)
- Learns from your past tickets and admin instructions
- Unlimited custom context can be provided per field
- Taxonomy stays intact: updates only when needed, adds without overwriting
- Fills new tickets automatically once creation-time filling is on
- Fills using ticket context, not keyword matching
Automates troubleshooting and ships fixes faster. Pluno investigates code, logs, recordings, and tools to surface the root cause.
- Trigger investigations from the helpdesk sidebar, Slack, or the Pluno dashboard
- 3,000+ integrations: codebase, logs, Sentry, session recordings, DBs
- Summary and recommended fix delivered right where the investigation was triggered
- Slack-native agent in threads and @mentions
Scores every single conversation against your QA criteria.
- Unlimited custom scoring criteria: qualitative, quantitative, binary, or scale-based, with clear reasoning
- Granular view into scoring and its reasoning
- Instant scorecard available to agents in the Zendesk sidebar when a ticket is closed
- Trend analysis to spot systemic quality issues
- Custom dashboards and exports
- Works on tickets, chats and call transcripts
Trusted by fastest-growing companies and enterprises with the most complex tickets
200+
Support teams
500K+ tickets / month
“I compared Pluno with Fin by Intercom, and Pluno was miles ahead.”
Joseph D’Apuzzo
Customer Support Manager, Smartness
Pricing FAQ
The base fee is a flat monthly charge that scales with your total monthly support ticket volume across all channels. It gives you access to the full Pluno platform covering a broad set of unlimited AI capabilities, training material, as well as continuous knowledge base management.
An investigation is one end-to-end root-cause analysis the Troubleshooting Agent runs for a single issue. Each investigation consumes credits, with a typical investigation using around 80 credits depending on how many systems it checks (codebase, logs, session recordings, databases, and other tools) and how deep it has to go.
Your plan includes a fixed monthly bucket of credits that resets each cycle, and you can switch credit tiers at any time as your volume changes. The estimates shown on each tier (for example, 4,000 credits is roughly 50 investigations) are based on that average and will vary with investigation complexity.
Yes. You can cancel anytime. Your cancellation takes effect at the end of your current billing cycle, and you'll keep full access until then. No further charges will apply.
A resolution is a ticket Pluno resolves without a human getting involved. Escalations are never counted, so you never pay for partial work. A ticket is marked resolved 72 hours after Pluno's last reply if there is no further response from the customer.
Every AI-resolved ticket is tagged in your helpdesk, so you can filter on the tag directly there or view the same set through the Pluno dashboard. You can also request an export of all AI-resolved ticket IDs for any billing period from our team.
Yes. We offer a 14-day free trial with full unlimited access to every module. No credit card required.
We bill the platform fee based on your general ticket volume trend, not one-off spikes. Unless your monthly volume shifts consistently into a new tier, your base fee stays the same.
We support credit cards through Stripe, and bank transfers on enterprise plans.
Yes. Credit card payments through Stripe are automatically converted at the time of charge based on your card's billing region. For invoiced payments, USD billing is available on annual plans, with the amount locked at the exchange rate at contract start for the full term.
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